Terms of service

GENERAL

Information about NORRVIVA AB

These terms and conditions (the "Terms") are provided by Norrviva AB, organisation number 559404-6871 ("Norrviva", "us", "our" or "we").

Contact information

You may contact us by using any of the contact details set out on our Contact page ("Contact Information"):

Agreeing to the Terms

By creating an Account and/or ordering Products you agree to be bound by the Terms. If you do not agree to these Terms, you must not order the Products and/or create an Account.

Changes to the Terms

We may modify these Terms at any time. We will assume that you accept the changes where you enter into an agreement for the Products with us by, for example, continuing to order the Products, after the new conditions have been submitted. The latest version of the Terms will be available on the Site.

 DEFINITIONS

• "Account" means the account that you register and create on the Site. 
• "Contact Information" means the information set out above.
• "Functions" means the Site, your Account and the Products, jointly.
• "Privacy Policy" means our Privacy Policy which describes how we process personal data.
• "Products" means the products described under section "Products" below which we have made available through the Site, together with any such other related equipment, services and information made available by us to you. 
• "Site" means our website (https://www.norrviva.com) relating to the Products. 

PRODUCTS

Description of Products

We provide wallpapers and other interior design products (the "Products"). More information about the Products can be found on the Site.

Setting up an Account 

For ordering of the Products, you may create an Account. You are not allowed to transfer the Account to others, and you may only sign up one (1) Account. Once an Account has been created, and payment has been made where prepayment is required, the Products will be available and ready to order, as instructed in the Site.

Order of Products

We ask you to order the Products in accordance with the instructions on the Site.

Our confirmation of your order will take place when we email you, at which point a contract will come into existence between you and us. If we are unable to confirm your order, we will inform you of this in writing and will not charge you anything.

Delivery of Products

Standard delivery time is 3 to 10 working days if the Product is available and in stock. During high season and sales, the delivery can take longer.

During the order process we will let you know when and where we will provide the Products to you.

You can read about our freight partners here. Some alternatives may involve a freight cost which in such a case is clearly stated when ordering. The expected delivery time is specified during the order process.

We have the right to charge you for handling what arises when you do not pick up your ordered Products in time from the place of delivery following transport of the Products. 

YOUR OBLIGATIONS

Eligible customers

We offer the Products to individuals acting as consumers (as defined under applicable local law) and registered businesses.

You may not order the Products or use any of the Functions if you are below eighteen (18) years of age, unless you have legal permission from your legal guardian. 

Use of the Functions

When you use the Functions, you must always comply with all applicable laws, regulations and public orders. You shall not access the Site other than through interfaces provided by us and as otherwise expressly authorised under these Terms. You shall not use the Functions in a manner contrary to our, or any third party's, rights and interests. You agree to comply with all instructions and recommendations provided by us from time to time.

You agree to be responsible for all activities that occur under your Account. Credentials for your Account must be kept secure at all times and you are forbidden to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately by using any of our Contact Information.

We are entitled to decline or adjust an order from you and close down your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account. This shall also apply if you fail to comply with these Terms (for example if you have not paid for the Products in time) or other mandatory provisions by law. Upon occurrence of any of these events, we will contact you and request that you remedy your breach of these Terms.

PRICES AND PAYMENT

Price information 

You must pay all applicable fees as set out and described on the Site for the Products that you have selected. The price of the Products provided to you will be the price indicated on the order pages when you placed your order.

For shipping to the European Union, United Kingdom and Norway, the price includes VAT.

For orders made by private individuals only (not to registered businesses) shipping to certain countries as mentioned in our Shipping policy, import duties and taxes will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country. For shipping to other countries, please contact us.

We have the right to change the prices for the Products. If we change the prices, we will notify you in advance. By ordering the Products after the price changes come into effect, you agree to be bound by the new prices. 

Payment information

Payment for the Products can be made in accordance with what is permitted in the country where the customer is placing the order.

On your payment, the third party processor's/provider's terms and conditions will apply. You may be requested to identify yourself and credit reports may be pursued by the third party processor/provider. Where we use a third party for payments, we will not have access to or store any payment information.

The Products may be paid for by credit or debit card. You must keep the payment information accurate and up-to-date.

We may invoice you for the Products in advance or in arrears, with the frequency agreed for the period contracted. You agree that we may issue electronic invoices, which will be sent to the email address you have provided in your Account or upon ordering of the Products. You must keep the payment information accurate and up-to-date.

We are entitled to perform a credit control when this is needed in order to be able to offer you a credit period.

You agree to pay within the set time for the payment method you choose. We have the right to close down your Account until you have paid for all the charges incurred by you. Payment after the due date can entail late payment fees and interest.

Sometimes we will make available gift cards and vouchers as further described in the Site. These are valid as payment methods as specifically set out on the gift card or voucher.

OUR LIABILITY

Warranty

As regards any Products in physical form, we are liable for defects that were on such Products when they were purchased or delivered to you. A defect that becomes visible within ninety (90) days will be considered as having been there from the start, unless we can prove that the defect was not there upon purchase or delivery. After ninety (90) days it is up to you to prove that the defect was there upon purchase or delivery.

We are not responsible for any defects caused by you or any third-party that you will hire to install or manipulate the product, for example where you/they have not complied with maintenance instructions or if you have mistreated the Products.

Additional Limitations and Exclusions: This warranty does not cover any damages or defects resulting from normal wear and tear, exposure to extreme environmental conditions, unauthorised modifications or alterations, improper use, misuse, or accidents. This warranty is also void if the product has been installed, maintained, or repaired by anyone other than a qualified and authorised professional, in accordance with the provided installation and maintenance guidelines. Any damage or defects arising from the use of non-recommended adhesives, cleaning products, or other materials are also excluded from this warranty coverage. This warranty applies solely to the original purchaser and is non-transferable. Please retain your proof of purchase, as it will be required for any warranty claims.

Defects

Products are defect in the following events:

• It is not compliant with what we have agreed, with regard to quantity or quality 
• We have not informed you about details about the Products which you ought to have been informed about. 
• It is in worse condition than you could have predicted based on the Products' price, age and other conditions.

Your rights in the event of defects

In the event of defects, you may: 

• Require a new delivery, meaning that you will receive other equivalent products, provided that it may be achieved to a reasonable cost for us.
• Require price reduction or compensation. 
• Terminate the agreement, provided that the defect is of material importance to you.

Delay

Sometimes we may not deliver the Products within the period agreed between us (and you have not caused this delay). You can in the event of such delay terminate the agreement and cancel your order, provided that the delay is of material importance to you.

Cancellation

You may always cancel the Products before they have been delivered to you. If you cancel the order, we are entitled to compensation for costs that we have had in relation to the order.

Third party services as a part of our Products

Sometimes we may rely on third party services and/or product providers. Such providers act beyond our reasonable control and we shall not be held liable for any damages caused by an action or omission attributable to them.

We only supply the Products to you for direct use by you. You may not use the Products for any re-sale purposes.

Defects and delays beyond our control (force majeure) 

We are not responsible for delays and defects outside our control. If our suppliers are delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this we will not be liable for defects and delays caused by the event, but if there is a risk of substantial defect or delay you may contact us to end the agreement and receive a refund for any Products you have paid for but not received. 

WITHDRAWAL RIGHT

Right of Withdrawal

In accordance with the Swedish Distance and Doorstep Sales Act (Sw. distansavtalslagen) you have the right of withdrawal within sixty (60) days from the day on which you receive the Products.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear written statement. Please contact us by using any of our Contact Information. To meet the withdrawal deadline, it is enough for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from a contract with us, we will reimburse all payments received from you provided that the Products are returned in an unchanged condition. Refunds will be processed by using the same means of payment as you used for the initial transaction.

Any Products received that you no longer want must be returned by you. Products that you wish to return shall be returned without undue delay and in no event later than thirty (30) calendar days from the day on which we are informed about your decision to cancel or until we have received evidence that the Products have been sent from you, whichever is the earliest.

To return any Products, you ship the items (including receipt or other proof of purchase) to the following address:

Norrviva at Ulricehamns Tapetfabrik AB
Hillaredsvägen 2
523 38 Ulricehamn
Sweden

We will ask you to pay for the shipping costs for returning the Products.

CUSTOMER REVIEWS

We can’t ensure that the reviews available on our website or app are reviews that come from customers who have used or bought the products. 

PRIVACY

We process your personal data in accordance with our Privacy Policy.

PROPERTY AND INTELLECTUAL PROPERTY RIGHTS

Our rights

The Site is owned and operated by Norrviva AB. All copyrights, trademarks, trade names, logos, patterns, pictures and other intellectual or industrial property rights held and used by us as well as those presented in the Functions (including titles, graphics, icons, scripts, source codes etc.) are our property or third party licensors' property and must not be reproduced, distributed, sold, used, modified, copied, limited or used (in whole or in part) without prior written permission.

Respect for our property

You must not tamper with, attempt to gain unauthorised access to, modify, hack, repair or otherwise adjust any of our material, trademarks, trade names, logos, patterns, pictures, hardware, source-codes or information for any purposes.

Respect for our intellectual property

The Products and other information, including all associated intellectual property rights, trademarks, trade names, logos, patterns, pictures, provided and made available by us, remain our exclusive property. You may not use our exclusive property for commercial or any other purposes without our written consent.

APPLICABLE LAW

Swedish law shall apply to these Terms and our legal relationship in general. 

COMPLAINTS AND DISPUTES

Information about defective products, wrong delivery or transport damage should be given to us within "reasonable time" from when the defect was detected. A complaint made within one month from when the defect was detected is always considered to be done within a reasonable time. According to The Swedish Consumer Purchase Act (Konsumentköplagen) you have a three-year right to make a complaint.

To complain about the product, contact us and notify the reason for the complaint. 

If we determine that this is a valid complaint, we will send out a return label which you can use for free return of your product.

We always follow The National Board for Consumer Complaints (Allmänna reklamationsnämnden) recommendations. In the event of a complaint dispute we advise you to contact The National Board for Consumer Complaints. Always remember to make a copy of your complaint if a dispute should arise.

Disputes regarding the interpretation and application of these Terms shall be resolved by the Swedish National Board for Consumer Disputes or by the competent ordinary court.

Please also note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

COMPANY INFORMATION

Norrviva AB is an entity registered in Sverige.

Reg. No: 559404-6871

VAT Reg. No: SE559404687101