Shipping policy

GENERAL

Norrviva AB ("we" and "us") is the operator of (https://www.norrviva.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

We currently ship to the following countries: Members of the European Union, United Kingdom, Norway, Switzerland, United States of America, Australia and Japan. Contact us if your country is not listed here and we will provide you with a quote.

SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. 

RETURNS

Please see our Refund Policy. 

DELIVERY TERMS

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 3 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 2 - 5 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

Norrviva AB will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 

Military Address Shipping

We are unable to ship to military addresses. We are unable to offer this service using courier services.

Items Out Of Stock

Your order is subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

DUTIES & TAXES

Sales Tax

For orders made by private individuals and shipping to the European Union, United Kingdom (for order under GBP 135 only) and Norway, sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes (outside the European Union)

Import duties and taxes will be pre-paid for orders made by private individuals and shipping to the list of countries below, without any additional fees to be paid by customer upon arrival in destination country, subject to the customer paying on our website with its local currency.

List of countries with pre-paid import duties and taxes: Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, Switzerland, Taiwan, United Arab Emirates, United States.

For shipping to other countries than the above-mentioned destinations, the customer will be responsible for paying any applicable import duties and taxes.

CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund policy.

INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

CUSTOMER SERVICE

For all customer service enquiries, please email us at order@norrviva.com.