Trade partners Terms & Conditions

Trade partner terms and conditions

Last updated: June 2026

For shops, studios and designers who carry Norrviva. These terms set out how we work together. They sit alongside our General Terms and Conditions, further down this page.

Distribution agreement

1. Choosing partners. We select trade partners for fit with the brand, the market and how we work, considering factors such as location, the customers you serve, and the character of your store. To be considered, tell us about your shop, your customers, and any experience you have in wallpaper and home decor. We reply within 5 business days.
2. Pricing. To keep things consistent and protect the brand across channels, we ask partners to follow our minimum advertised prices (MAP) and recommended retail prices (RRP). We give you a full price list with both wholesale and retail guidance. Prices in the list may change with 28 days' notice. Please don't modify the products, alter the packaging, or sell them in a different form than we supply. Advertised prices, including prices after any quantity discount, may not fall more than 15% below the recommended retail price.
3. Order minimums and maximums. None. Order what suits you; single rolls are fine.
4. Payment. We accept card and wire transfer. You receive an invoice with your order confirmation once we've received and processed your purchase order. Late payments may carry interest. In some cases we ask for payment before we ship. Payment is in euros or Swedish kronor unless we agree otherwise, and is typically due within 0 to 30 days of the invoice date.
5. Shipping and delivery. You're responsible for giving us accurate shipping details and coordinating delivery to your store. If anything is damaged or lost in transit, tell us as soon as possible. Shipping usually takes 3–5 business days. Incoterms 2020 DAP (Delivered at Place) applies unless agreed otherwise. Rates are shown at checkout.
6. Taxes and duties. Outside the EU, business customers are responsible for all taxes, duties and fees on the purchase and import of our products.
7. Marketing and branding. When you represent our products, please follow our brand guidelines, including the proper use of our logo, images and product descriptions. We provide a marketing toolkit with materials and guidance, and are open to co-op advertising and joint initiatives. You acknowledge that all rights to the trademark, patterns and images belong to Norrviva.
8. Exclusivity. We generally don't work on an exclusive basis. Partners may not sub-license, assign or transfer the right to sell our products without our consent.
9. Cancellations and returns. Trade sales are final. Cancellations or returns are accepted only in exceptional circumstances, at Norrviva's discretion. If anything is wrong with your order, contact us as soon as you can.
10. Warranty. Our products carry a limited warranty. See the General Terms and Conditions below for what it covers and its limits.

By ordering from Norrviva, you accept this Distribution Agreement and our General Terms and Conditions.

General terms and conditions

General

These terms (the "Terms") are provided by Norrviva AB, registration number 559404-6871 ("Norrviva," "us," "our," "we").

You can reach us through the contact form or live chat on norrviva.com.

By creating an account and/or ordering Products, you agree to these Terms. If you don't agree, please don't order or create an account. We may modify these Terms at any time; if you keep ordering after a change, we take that as acceptance. The current version is always on the Site.

Definitions

• "Account" means the account you register on the Site.
• "Contact Information" means the details set out above.
• "Functions" means the Site, your Account and the Products, together.
• "Privacy Policy" means our Privacy Policy, describing how we process personal data.
• "Products" means the products described below, made available through the Site, with related equipment, services and information.
• "Site" means norrviva.com.

Products

Description. We provide wallpapers and other interior design products. More detail is on the Site.

Setting up an account. You can create an account to order; it isn't mandatory. You may not transfer the account, and you may hold one account only. Once your account exists, and any required prepayment is made, the Products are ready to order as instructed on the Site.

Ordering. Contact us to order, or place an order on the Site. A contract comes into being when we send you an order confirmation. If we can't confirm it, we'll tell you in writing and charge nothing.

Delivery. Standard delivery is 3 to 10 working days when the Product is in stock; during high season and sales it can take longer. We'll tell you when and where we'll deliver during the order. Some options carry a freight cost, stated clearly when you order. If you don't collect your Products in time from the delivery point, we may charge for the handling that results.

Your obligations

Eligible customers. We offer the Products to individuals acting as consumers (as defined under applicable local law) and to registered businesses. You may not order or use the Functions if you are under eighteen (18) without permission from your legal guardian.

Using the Functions. Comply with all applicable laws and regulations. Reach the Site only through the interfaces we provide, and not in a way that harms our rights or anyone else's. Follow our reasonable instructions. You're responsible for all activity under your account; keep your credentials secure and don't share them, and contact us at once if you suspect misuse. We may decline or adjust an order, or close an account, where the information you provide is untrue, inaccurate, out of date or incomplete, or where you breach these Terms (for example, by not paying on time). We'll contact you and ask you to put it right.

Prices and payment

You must pay the fees set out on the Site or on any invoice for the Products you select; prices are on the Price List. We may change prices and will notify you in advance; ordering after a change takes effect means you accept it.

We offer payments with Stripe and PayPal by card in euros (EUR). On request, and subject to a credit check, we can approve invoice payment in euros, Swedish kronor (SEK), or another currency if we agree. Third-party payment providers' terms apply (Stripe: stripe.com/legal; PayPal: paypal.com/legalhub); they may ask you to identify yourself and may run credit reports, and where we use them we don't see or store your payment details. You may pay by credit or debit card, kept current. We may invoice in advance or in arrears at the agreed frequency, and may issue electronic invoices to the email address on your account. We may run a credit check before offering a credit period. Pay within the time set for your method; late payment can carry fees and interest, and we may suspend your account until charges are settled. Gift cards and vouchers are valid as set out on them.

Our liability

Warranty. We are liable for defects present when the Products were bought or delivered. A defect that appears within ninety (90) days is treated as having been there from the start, unless we can show otherwise; after ninety (90) days, it is for you to show it was there at purchase or delivery. We aren't responsible for defects caused by you or a third party you hire to install or handle the product, for example by not following maintenance guidance or by mistreating the Products. This warranty does not cover normal wear and tear, extreme environmental conditions, unauthorised modification, improper use, misuse or accidents, and is void if the product was installed, maintained or repaired by anyone other than a qualified, authorised professional following the provided guidance, or if non-recommended adhesives, cleaning products or other materials were used. Keep your proof of purchase; it's required for any claim.

Defects. A Product is defective if it doesn't match what we agreed in quantity or quality, or if we failed to tell you something about it you should have known.

Complaints. Tell us about a defective product, wrong delivery or transport damage within a reasonable time of noticing it; within one month is always reasonable. To complain, contact us with a clear description of the issue, the relevant order or invoice number, and any supporting documents such as photos. We'll acknowledge your complaint within a reasonable time, typically five (5) business days, then investigate and work to resolve it, usually within thirty (30) business days unless we agree otherwise. If the complaint is valid, we send a return label for a free return.

By agreement with us, Products should be returned within seven days to:

Norrviva at Ulricehamns Tapetfabrik AB
Hillaredsvägen 2
523 38 Ulricehamn, Sweden

Your rights if there's a defect. You may ask for a new delivery of equivalent products (where achievable at reasonable cost to us), ask for a price reduction or compensation, or end the agreement if the defect matters materially to you.

Delay. If we don't deliver within the agreed period through no fault of yours, and the delay matters materially to you, you may end the agreement and cancel the order.

Cancellation. You may not cancel after the Products have shipped, even if not yet delivered. If you cancel before shipping, we may recover costs already incurred for the order.

Third-party services. We sometimes rely on third-party services or suppliers acting beyond our reasonable control; we aren't liable for damage caused by their acts or omissions.

Force majeure. We aren't responsible for delays or defects outside our control. If a supplier is delayed by such an event, we'll tell you as soon as we can and work to limit the effect. If there's a risk of substantial delay or defect, you may contact us to end the agreement and get a refund for anything paid but not received.

Withdrawal right

We do not offer a right of withdrawal to our business partners.

Customer reviews

We can't guarantee that reviews on our site or app come only from people who bought or used the products.

Privacy

We process your personal data in line with our Privacy Policy.

Property and intellectual property

The Site is owned and operated by Norrviva AB. All copyrights, trademarks, trade names, logos, patterns, images and other intellectual or industrial property we hold or use, including everything in the Functions, are ours or our licensors', and may not be reproduced, distributed, sold, modified or copied in whole or in part without our prior written permission. Don't tamper with or attempt unauthorised access to any of our material or systems. The Products and associated rights remain our exclusive property; you may not use them commercially or otherwise without our written consent.

Applicable law

Swedish law applies to these Terms and to our relationship in general.

Dispute resolution

If a complaint can't be resolved between us, we encourage alternative dispute resolution such as mediation or arbitration, and both parties agree to take part in good faith. These Terms are governed by Swedish law, and both parties submit to the exclusive jurisdiction of the courts in Stockholm, Sweden, unless agreed otherwise in writing.

Company information

Norrviva AB, registered in Sweden.
Reg. No: 559404-6871
VAT Reg. No: SE559404687101