Trade partners Terms & Conditions

DISTRIBUTION AGREEMENT

Last updated: 22 March 2023

Selection Criteria: We carefully select our distribution partners to ensure a strong alignment with our brand values, target market, and business strategy. We evaluate potential distributors based on factors such as store location, target customer demographics, and store aesthetics. To be considered for a partnership, please provide information about your store, customer base, and any relevant experience in the wallpaper and home decor industry. We will reply within 5 business days.
Product Pricing: To maintain consistency and protect our brand image across different distribution channels, we require our partners to adhere to our minimum advertised prices (MAP) and recommended retail prices (RRP). We will provide you with a detailed price list, which includes both wholesale and retail pricing guidelines, to ensure a fair and competitive marketplace for our products. All prices listed in Norrviva's Price List are subject to change with 28 days's notice. The distributor shall not modify the products, alter the packaging or sell the product in a different form than the one provided by Norrviva. Minimum advertised prices (including price after quantity discounts) can not be lower than 15% compared to the recommended retail prices.
Order Minimums and Maximums: We offer full flexibility to our distributors; there is no minimum or maximum order quantity applicable.
Payment Terms: Our payment terms include the accepted payment methods, invoicing procedures, and due dates. Payment methods available are credit card and wire transfer. The invoicing procedure is as follows: you will receive an invoice together with your order confirmation when your purchase order has been received and processed. Any late payments may be subject to interest charges. In some cases, we will require the payment to be processed before we can ship the order. We will work together to establish a mutually beneficial payment arrangement that supports a smooth and successful business partnership. Payment currency: Euros or Swedish Krona unless agreed otherwise. Due date for payment is typically within 0 to 30 days of invoice issuance.
Shipping and Delivery: We strive to ensure timely and efficient delivery of our products to our distributors, and we will work together to address any shipping and logistics concerns. As a distributor, you will be responsible for providing accurate shipping information and coordinating with us to ensure smooth delivery of our products to your store. In the event of any damages or losses during transit, please notify us immediately so that we can resolve the issue promptly and take appropriate action. Shipping time is usually 3-5 business days. Incoterms 2020 DAP – Delivered at Place shall apply unless agreed otherwise. Rates are shown at checkout.
Taxes and Duties: Outside of the EU, business customers are responsible for all taxes, duties, and fees associated with the purchase and import of our products.
Marketing and Branding: We ask our distribution partners to adhere to our brand guidelines when representing our products in their marketing materials. This includes the proper use of our logos, images, and product descriptions. We will provide you with a marketing toolkit containing promotional materials and guidelines to support your efforts in promoting our wallpapers. Additionally, we are open to discussing co-op advertising opportunities and other joint marketing initiatives to further boost our mutual success. The distributor acknowledges and agrees that all rights to, industrial and intellectual property of, the TradeMark, patterns and images belong to Norrviva.
Exclusivity: We believe in fostering strong and lasting partnerships with our distributors, and we usually don’t work with exclusive distribution arrangements. We don’t allow our distributors to sub-licence, assign or transfer the right to sell our products without our consent.
Cancellation and Returns: All sales are final. Cancellations or returns will only be accepted in exceptional circumstances, and at the sole discretion of Norrviva. If you have any concerns or issues with your order, please contact our customer service team as soon as possible.
Warranty: Norrviva products come with a limited warranty. Please refer to our General Terms & Conditions for detailed information on coverage and limitations.

By placing an order with Norrviva, you acknowledge and agree to these Distribution Agreement terms and conditions as well as our General Terms & Conditions. We appreciate your business and look forward to providing you with high-quality products and excellent customer service.

GENERAL TERMS & CONDITIONS

Last updated: 22 March 2023

GENERAL

Information about NORRVIVA AB

These terms and conditions (the "Terms") are provided by Norrviva AB, organisation number 559404-6871 ("Norrviva", "us", "our" or "we").

Contact information

You may contact us by using any of the contact details below ("Contact Information"):

Website: www.norrviva.com

Email: info@norrviva.com

Agreeing to the Terms

By creating an Account and/or ordering Products you agree to be bound by the Terms. If you do not agree to these Terms, you must not order the Products and/or create an Account.

Changes to the Terms

We may modify these Terms at any time. We will assume that you accept the changes where you enter into an agreement for the Products with us by, for example, continuing to order the Products, after the new conditions have been submitted. The latest version of the Terms will be available on the Site.

DEFINITIONS

"Account" means the account that you register and create on the Site.

"Contact Information" means the information set out above.

"Functions" means the Site, your Account and the Products, jointly.

"Privacy Policy" means our Privacy Policy which describes how we process personal data.

"Products" means the products described under section "Products" below which we have made available through the Site, together with any such other related equipment, services and information made available by us to you.

"Site" means our website (https://www.norrviva.com) relating to the Products.

PRODUCTS

Description of Products

We provide wallpapers and other interior design products (the "Products"). More information about the Products can be found on the Site.

Setting up an Account

For ordering of the Products, you may create an Account. Creating an account is not mandatory. You are not allowed to transfer the Account to others, and you may only sign up one (1) Account. Once an Account has been created, and payment has been made where prepayment is required, the Products will be available and ready to order, as instructed in the Site.

Order of Products

You can contact us to order the Products, or you can place an order on the Site.

Our confirmation of your order will take place when we email you, at which point a contract will come into existence between you and us. If we are unable to confirm your order, we will inform you of this in writing and will not charge you anything.

Delivery of Products

Standard delivery time is 3 to 10 working days if the Product is available and in stock. During high season and sales, the delivery can take longer. During the order process we will let you know when and where we will provide the Products to you.

You can read about our delivery policy on the Site. Some alternatives may involve a freight cost which in such a case is clearly stated when ordering. The expected delivery time is specified during the order process.

We have the right to charge you for handling what arises when you do not pick up your ordered Products in time from the place of delivery following transport of the Products.

YOUR OBLIGATIONS

Eligible customers

We offer the Products to individuals acting as consumers (as defined under applicable local law) and registered businesses.

You may not order the Products or use any of the Functions if you are below eighteen (18) years of age, unless you have legal permission from your legal guardian.

Use of the Functions

When you use the Functions, you must always comply with all applicable laws, regulations and public orders. You shall not access the Site other than through interfaces provided by us and as otherwise expressly authorised under these Terms. You shall not use the Functions in a manner contrary to our, or any third party's, rights and interests. You agree to comply with all instructions and recommendations provided by us from time to time. You agree to be responsible for all activities that occur under your Account. Credentials for your Account must be kept secure at all times and you are forbidden to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately by using any of our Contact Information. We are entitled to decline or adjust an order from you and close down your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account. This shall also apply if you fail to comply with these Terms (for example if you have not paid for the Products in time) or other mandatory provisions by law. Upon occurrence of any of these events, we will contact you and request that you remedy your breach of these Terms.

PRICES AND PAYMENT

Price information

You must pay all applicable fees as set out and described on the Site or any invoice that we send to you for the Products that you have selected. The prices for the Products are set out on the Price list. We have the right to change the prices for the Products. If we change the prices, we will notify you in advance. By ordering the Products after the price changes come into effect, you agree to be bound by the new prices.

Payment information

Payment for the Products can be made in accordance with what is set out below.

We offer payments in cooperation with Stripe and PayPal by way of card payment in Euros (EUR). Upon request and subject to credit check we can approve invoice payment for your account, in Euros or in Swedish kronor (SEK) or other currency if agreed by us.

On your payment, the third party processor's/provider's terms and conditions will apply (Stripe: https://stripe.com/en-gb-se/legal/end-users; PayPal: https://www.paypal.com/us/legalhub/home). You may be requested to identify yourself and credit reports may be pursued by the third party processor/provider. Where we use a third party for payments, we will not have access to or store any payment information.

The Products may be paid for by credit or debit card. You must keep the payment information accurate and up-to-date.

We may invoice you for the Products in advance or in arrears, with the frequency agreed for the period contracted. You agree that we may issue electronic invoices, which will be sent to the email address you have provided in your Account or upon ordering of the Products. You must keep the payment information accurate and up-to-date.

We are entitled to perform a credit control when this is needed in order to be able to offer you a credit period.

You agree to pay within the set time for the payment method you choose. We have the right to close down your Account until you have paid for all the charges incurred by you. Payment after the due date can entail late payment fees and interest.

Sometimes we will make available gift cards and vouchers as further described in the Site. These are valid as payment methods as specifically set out on the gift card or voucher.

OUR LIABILITY

Warranty

We are liable for defects that were on such Products when they were purchased or delivered to you. A defect that becomes visible within ninety (90) days will be considered as having been there from the start, unless we can prove that the defect was not there upon purchase or delivery. After ninety (90) days it is up to you to prove that the defect was there upon purchase or delivery.

We are not responsible for any defects caused by you or any third-party that you will hire to install or manipulate the product, for example where you/they have not complied with maintenance instructions or if you have mistreated the Products.

Additional Limitations and Exclusions: This warranty does not cover any damages or defects resulting from normal wear and tear, exposure to extreme environmental conditions, unauthorised modifications or alterations, improper use, misuse, or accidents. This warranty is also void if the product has been installed, maintained, or repaired by anyone other than a qualified and authorised professional, in accordance with the provided installation and maintenance guidelines. Any damage or defects arising from the use of non-recommended adhesives, cleaning products, or other materials are also excluded from this warranty coverage. Please retain your proof of purchase, as it will be required for any warranty claims.

Defects

Products are defect in the following events:

It is not compliant with what we have agreed, with regard to quantity or quality.
We have not informed you about details about the Products which you ought to have been informed about.

Complaints

Information about defective products, wrong delivery or transport damage should be given to us within "reasonable time" from when the defect was detected. A complaint made within one month from when the defect was detected is always considered to be done within a reasonable time.

To complain about the product, contact us and notify the reason for the complaint. To ensure prompt and effective resolution, the complaint should include a clear description of the issue, relevant order or invoice numbers, and any supporting documentation, such as photographs or correspondence.

Upon receipt of a complaint, we will acknowledge it within a reasonable time frame, typically within five (5) business days. We will then investigate the issue and work diligently to resolve it to your satisfaction. We may require additional information or documentation from you to facilitate the resolution process. We aim to resolve all complaints within thirty (30) business days from the date of receipt, unless otherwise agreed upon by both parties.

If we determine that this is a valid complaint, we will send out a return label which you can use for free return of your product.

The Products, upon agreement with us, should be returned within seven days to the following address:

Norrviva at Ulricehamns Tapetfabrik AB
Hillaredsvägen 2
523 38 Ulricehamn - Sweden

Your rights in the event of defects

In the event of defects, you may:

Require a new delivery, meaning that you will receive other equivalent products, provided that it may be achieved to a reasonable cost for us.
Require price reduction or compensation.
Terminate the agreement, provided that the defect is of material importance to you.

Delay

Sometimes we may not deliver the Products within the period agreed between us (and you have not caused this delay). You can in the event of such delay terminate the agreement and cancel your order, provided that the delay is of material importance to you.

Cancellation

You may not cancel your order after the Products have been shipped even if they have not yet been delivered to you. If you cancel the order before the Products have been shipped, we are entitled to compensation for costs that we have had in relation to the order.

Third party services as a part of our Products

Sometimes we may rely on third party services and/or product providers. Such providers act beyond our reasonable control and we shall not be held liable for any damages caused by an action or omission attributable to them.

Defects and delays beyond our control (force majeure)

We are not responsible for delays and defects outside our control. If our suppliers are delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this we will not be liable for defects and delays caused by the event, but if there is a risk of substantial defect or delay you may contact us to end the agreement and receive a refund for any Products you have paid for but not received.

WITHDRAWAL RIGHT

We do not offer any right of withdrawal to our business partners.

CUSTOMER REVIEWS

We can’t ensure that the reviews available on our website or app are reviews that come from customers who have used or bought the products.

PRIVACY

We process your personal data in accordance with our Privacy Policy (https://norrviva.com/policies/privacy-policy)

PROPERTY AND INTELLECTUAL PROPERTY RIGHTS

Our rights

The Site is owned and operated by Norrviva AB. All copyrights, trademarks, trade names, logos, patterns, pictures and other intellectual or industrial property rights held and used by us as well as those presented in the Functions (including titles, graphics, icons, scripts, source codes etc.) are our property or third party licensors' property and must not be reproduced, distributed, sold, used, modified, copied, limited or used (in whole or in part) without prior written permission.

Respect for our property

You must not tamper with, attempt to gain unauthorised access to, modify, hack, repair or otherwise adjust any of our material, trademarks, trade names, logos, patterns, pictures, hardware, source-codes or information for any purposes.

Respect for our intellectual property

The Products and other information, including all associated intellectual property rights, trademarks, trade names, logos, patterns, pictures, provided and made available by us, remain our exclusive property. You may not use our exclusive property for commercial or any other purposes without our written consent.

APPLICABLE LAW

Swedish law shall apply to these Terms and conditions and our legal relationship in general.

DISPUTE RESOLUTION

In the event that a complaint cannot be resolved amicably between the parties, we encourage the use of alternative dispute resolution methods, such as mediation or arbitration, to reach a mutually satisfactory outcome. Both parties agree to participate in good faith in such alternative dispute resolution processes.

Any disputes arising from or related to these terms and conditions shall be governed by and construed in accordance with the laws of Sweden. Both parties agree to submit to the exclusive jurisdiction of the courts located in Stockholm, Sweden for the resolution of any disputes or legal proceedings related to these terms and conditions, unless otherwise agreed upon in writing.

By conducting business with us, you agree to abide by these complaints and disputes procedures. We are committed to providing high-quality products and services, and we value open communication and feedback from our customers to ensure continuous improvement and customer satisfaction.

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