FAQs
Got questions? We’ve got answers! Below, you’ll find responses to the most common questions about our products, services, and policies. If you don’t see what you’re looking for, don’t hesitate to reach out – we’re always happy to help.
Categories
About the wallpapers
What does "non-woven" mean?
Non-woven is a blend of paper mass and synthetic fibres, making the material durable and easy to install. The synthetic fibres are often made from recycled sources, such as PET bottles. Non-woven wallpapers are applied by spreading adhesive directly onto the wall, rather than on the wallpaper itself. This method allows for easy installation and seamless, edge-to-edge joints.
Why don't the wallpapers look like in the pictures?
We strive to represent our wallpapers accurately, but colours may appear differently due to lighting, screen settings, and environment.
To see how the wallpaper looks in your space, we recommend ordering a sample. Place it on your wall and observe how the colours interact with different lighting throughout the day.
Are the wallpapers safe?
Absolutely! All our wallpapers are free from PVC, solvents, heavy metals, and harmful substances.
They are certified with the OEKO-TEX® Standard 100 and the European Fire Classification EN 13501 (fire class C-s1, d0):
- OEKO-TEX® Standard 100 ensures that every component of the wallpaper has been tested for harmful substances and is safe for human health.
- Fire class C-s1, d0 signifies limited fire contribution, minimal smoke production, and no flaming droplets.
Where is the wallpaper made?
Our wallpapers are designed and made in Sweden at Ulricehamns Tapetfabrik. The non-woven material comes from Germany, and the dyes come from the Netherlands.
Are the wallpapers climate-friendly?
While buying new things isn’t always climate-friendly, we work hard to minimise our impact.
- Our wallpapers are made from FSC-certified non-woven material, which blends recycled fibres (e.g., PET bottles) and sustainable paper.
- Colours are water-based and free from PVC, solvents, and heavy metals. Excess dyes are recycled during production.
- Energy for production is CO₂ compensated, partly from green LPG and production waste. By the end of 2023, most of our energy will come from solar panels.
- Packaging materials, including plastic film, are made from organic or locally sourced materials.
- Transport within Sweden is certified sustainable by the Nordic Swan Ecolabel.
What is an FSC certificate?
An FSC certificate guarantees that the product comes from responsibly managed forests, providing environmental, social, and economic benefits.
What is the colour code of the wallpaper?
Our colours are mixed by hand, reflecting a true craftsmanship. For this reason, exact colour codes cannot be provided.
If you need a matching paint, we recommend taking a wallpaper sample to your local paint shop for assistance.
Can I clean my wallpaper?
Yes, but clean gently. Please refer to our care instructions for guidance.
Order and delivery
How many rolls do I need?
Our wallpapers are 53 cm wide and 10 m long.
To estimate how many rolls you'll need, use our Wallpaper Calculator, available on each product page. While the calculator is a helpful tool, please note that it provides an estimation only, and Norrviva is not responsible for inaccuracies.
The calculator does not account for irregularities such as doors or windows. If you're unsure, we recommend consulting an expert before placing your order.
Can I order wallpaper samples?
Of course! Samples are A4-sized pieces of your chosen wallpaper, sent to your mailbox within a few days. Please note that samples are non-refundable.
What happens if I order too few rolls?
Contact our customer support before ordering additional rolls to ensure you get the same batch number. Colour variations can occur between batches.
How long is the delivery time?
Delivery times vary by location and if the item is in stock:
- In-stock items: 3–10 days.
- Out-of-stock items: Up to 6 weeks.
Can I track my order?
Yes, you’ll receive a tracking email once your order has been processed and shipped.
Can I change my order? How do I make a return?
You can change your order before it’s shipped and return items within 60 days of receipt. Please refer to our Exchange and Return Policy for details.
What are the shipping costs?
Shipping costs are calculated in real-time during checkout, with various options (e.g., UPS, FedEx, DHL) available. Costs depend on the shipping method and destination.
Where do I find Norrviva retailers?
Our products are available online and through selected retailers worldwide. Check our retailers map to find a store near you.
Installation
Which wallpaper paste/adhesive should I use?
We recommend using high-quality adhesive designed specifically for heavy non-woven wallpapers.
For Swedish customers, we suggest Bostik Hernia Non-Woven wallpaper adhesive, approved by the Swedish Wallpaper Council (STB).
Can I install Norrviva wallpapers in the bathroom?
Yes, in low-humidity areas like small sinks or toilets. Avoid direct water contact or high humidity areas, such as near showers. For these spaces, consider using a protective coating.
Is it possible to install wallpaper onto another wallpaper?
Yes, but ensure the existing wallpaper is smooth and even. For best results, clean the walls and apply a primer if the old wallpaper has dark colours or strong patterns.
Can I coat my wallpaper?
Yes, you can. Please consult your local paint shop for advice. Note that coating may alter the wallpaper's appearance, and we are not responsible for any changes or damages caused by the coating.
Do you sell self-adhesive wallpapers?
No, we don’t. We prioritise high-quality, durable materials over self-adhesive alternatives, which can be harder to install and less long-lasting.